The system does not start, even after the Sub power switch has been switched ON

Is the Power plug securely connected to the outlet?

Make sure that the Power plug is properly connected to the outlet

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Is the Main power switch switched ON?

Keep the Main power switch ON

Power-ON/OFF

Is Power Save LED lit up?

• Use when not using the set time in [Weekly Timer Setting]

• Contact the system administrator

[Weekly Timer Setting]

Is the User Authentication screen or Account Track screen displayed?

Enter the required User Authentication or Account Track information

Machine Authentication

Printing does not start

Are all the doors on the system properly closed?

Make sure all the doors on the system are properly closed

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Is suitable paper for the original document loaded into the feed tray?

Load appropriate paper into the feed tray

Paper Loading and Settings

Is the entered number of copies set to "0"?

Set the correct number of copies to be printed

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Are any of Finisher front door, Folding unit front door, Large capacity stacker door open?

Make sure all of Finisher front door, Folding unit front door, and Large capacity stacker door are properly closed

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Still cannot print after clearing a paper jam

Are there other paper jams elsewhere?

Check the display on the [MACHINE] screen, and remove any jammed paper elsewhere in the system

If a Paper Jam Occurs

Is the door you used to clear the paper jam closed properly?

Make sure all the doors are properly closed

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Paper jams occur when using thin paper

Is the paper weight supported?

Reference

The paper feed performance may differ depending on the paper type, even if using paper with the correct weight.

If situation still does not improve after checking the weight, contact your service representative

Name and Specifications of Each Component in the Machine

Does not become [2->1] or [2->2]

Is the ADF open?

Make sure the ADF is properly closed

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The system does not print, even after entering the password on a system with User Authentication or Account Track set

Is [Reached user limit] displayed?

Check with the system administrator

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I have forgotten the password for locking the HDD, and cannot use the HDD function

Have you checked with the system administrator?

If you still cannot find the password even after checking with system administrator, contact your service representative

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Cannot perform [Output Background Sheet] with [Scan Meas.]

Have you selected either A3 or 11 e 17 for the paper size?

Select a feed tray containing either A3 or 11 e 17 paper

[Scan Meas.]

ADF unavailable, even after pressing Reset

Is the ADF lifting up?

Push the ADF down securely

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The original cannot be sent

Is the ADF lifting up?

Push the ADF down securely

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Are you using an original other than the one specified?

Change to an original that matches the specifications

Reverse Automatic Document Feeder (ADF) (Equipped as Standard With the Machine)

Has the original been loaded correctly?

Correctly load the original

Applicable Copy Operations

Does not operate

Are there any paper jams internally?

If there are any scraps, remove them

If a Paper Jam Occurs

Is the Finisher front door fully closed?

Make sure the Finisher front door is securely closed

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Internal paper jams occur frequently

Is there a gap between the paper and the Side guides of the feed tray loaded with that paper?

Place the Side guides firmly up against the paper so that there is no gap

Paper Loading and Settings

Cannot pull out the tray

Is the system powered on?

Set the Main power switch and Sub power switch to ON

Power-ON/OFF

The USB cable of the IC card authentication device is connected to the Service port (USB port) of the system, but the USB communication fails and the device does not operate

Is the system's Service port (USB port) malfunctioning?

1. Set the system's Main power switch to OFF, and remove the USB cable of the IC card authentication device from the system's Service port (USB port)

2. Reconnect, wait a minimum of 10 seconds, and set the system's Main power switch to ON

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The IC card does not authenticate

Is the IC card authentication device connected to the system's Service port (USB port)?

Firmly connect USB cable of the IC card authentication device to the system's Service port (USB port)

[Service Port Device Setting]

Are the settings configured to use the system's Service port (USB port)?

Check with the system administrator

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