The NFC tag may be affixed to a location where the NFC function of the mobile device cannot operate properly. Please move the NFC tag to different location and try touching it again.

The amount of time the mobile device touched the NFC tag may have been too short.
Please lengthen the amount of time the mobile device touches the NFC tag.

The NFC antenna of mobile device may not have touched the NFC tag properly.
Please confirm the position of NFC antenna of the mobile device and touch the NFC tag again.

An NFC tag that does not meet the written data format required by KONICA MINOLTA can be touched. Please touch the NFC tag that contains the written data format required by KONICA MINOLTA.

The NFC settings of the mobile device may be disabled.
Please enable NFC settings of the mobile device and touch the NFC tag again.

If the mobile device does not make contact with the NFC tag, the message “Are you sure you want write data to the NFC tag?” is displayed. Touch the NFC tag while tapping the OK button when this message is displayed. Please tap the OK button again while touching NFC.

The NFC tag may be a Read-only tag. Please write to an NFC tag that is not Read-only.

Attempting to write data that exceeds the data writing size of the NFC tag.
Please reduce the size of the data to be written.

It may be possible to read a QR Code that does not contain written data in the format required by KONICA MINOLTA. Please read QR Codes that use the written data format regulated by KONICA MINOLTA.

The mobile device is not equipped with a camera. Please use a mobile device that is equipped with a camera.

The mobile device camera function cannot be accessed. Please turn the mobile device OFF, turn it back ON and read the QR Code. If the condition does not improve, the camera function may be broken.